Returns Policy

We value our wholesale partners and aim to ensure satisfaction with every order. Our returns policy for wholesale customers is tailored to meet your needs while maintaining the quality and standards of Nomad the Label.

We accept returns for faulty items only under our wholesale policy. Faulty items may be eligible for a replacement, store credit, or refund (excluding shipping costs), subject to approval.

Return requirements:

  • Items must be in original condition, unworn, unaltered, unwashed, and free of stains or damage.
  • All tags and original packaging must remain intact.
  • Claims must be submitted within 14 days of receiving your order. Items returned outside this timeframe will not be accepted.
  • To submit a return, please visit our Returns Portal.

Processing time:

Once received, items will undergo a thorough quality inspection. If approved, we will process your return within 5 business days, and you will be notified via email of your replacement, refund, or store credit status.

Please note:

  • Refunds will include the purchase wholesale price and GST for faulty items.
  • Replacements will be resent at the customer’s expense.

What if the item is faulty?

We apologise if an item you receive is not in perfect condition. Please email an image of the garment with detailed information to wholesale@nomadthelabel.com.au for consideration. We will meet our obligations under the Australian Consumer Law or similar legislation, including a replacement, refund or store credit, depending on available inventory. We have a 30-day faulty claim period for all our garments. Please note that this excludes general wear and tear.

We will only refund shipping charges if your items are deemed faulty. Exchanges will be resent at the customer's cost. Nomad the Label is not liable for the loss of garments being returned, and we recommend using a traceable delivery method and taking note of your tracking number.

Shipping address for returns

Please send all approved returns to:

Nomad the Label Returns
PO BOX 6262
Kincumber NSW 2251
Australia

For further assistance, feel free to contact our team via email at wholesale@nomadthelabel.com.au. We’re here to support your wholesale journey!